Bell Networks Terms of Service

The Our Customers Terms site, provide copies of all the Terms & Conditions under which we provide our services to you.

Service Terms & Conditions

General Terms & Conditions
The General Terms & Conditions cover all aspects of your service with Bell Networks.

Mobile Services
The Terms & Conditions relating specially to Mobile Services (Telstra & Optus)

Fixed Service (Multiline & VoDSL)
The Terms & Conditions relating specially to Fixed/Landline Services (Multiline & VoDSL).

Direct Debit
The Terms & Conditions relating specially to our Direct Debit Facility.

Other Policies

Our Privacy Policy
The Bell Networks Privacy Policy.

Complaint Handling Policy
The Bell Networks Complaint Handling Policy.

Our Regulatory Compliance Statement
The Bell Networks Regulatory Compliance Statement.

Refunds & Returns
The Bell Networks Refund & Returns Policy

Customer Service Guarantee for Standard Telephone Services | Fault Restoration Timeframes
The Customer Service Guarantee for Standard Telephone Services

Priority Assistance
Priority Assistance is a service Telstra provides, which is designed to help residential customers, or people living at their home, who have a diagnosed life-threatening medical condition and whose life may be at risk without access to a fully-operational telephone service. If there is ever a fault on the nominated telephone service of a Priority Customer and their residence does not have any other working standard telephone service (whether supplied by Telstra or another provider), or they need to connect their first standard telephone service, it will be attended to with the highest level of service practicably available at that time.

Unfortunately at this time Bell Networks does not offer Priority Assistance. Bell Networks therefore recommends those customers in need of priority assistance takes this into consideration before proceeding with an application.